Pumpmaster UK Ltd
Manor House Offices, Malvern Road, Worcester, WR2 4BS
Privacy Policy
Pumpmaster UK Ltd (“Pumpmaster”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This policy explains how we collect, use and protect your information when you use our services or website.
Pumpmaster UK Ltd
Manor House Offices
Malvern Road
Worcester
WR2 4BS
Telephone: 01905 420170
Email: info@pumpmaster.co.uk
1. What Information We Collect
We may collect and process the following personal data:
• Name
• Address
• Email address
• Telephone number
• Property details relating to the pump system
• Marketing preferences
• Engineer service notes
• Before and after photographs taken during service visits
• IP address and website usage data
• Payment information (processed via third-party providers)
We do not store full card details.
2. Payment Information
Online purchases and Service Plan subscriptions are processed via Stripe.
Card payments taken in person or over the phone are processed via Takepayments handheld terminals or secure payment processing systems.
We do not store full card numbers. Card data is held only as long as necessary to complete the transaction and is then securely destroyed.
Stripe may retain payment details in accordance with its own privacy policy.
Stripe Privacy Policy: https://stripe.com/gb/privacy
3. How We Use Your Information
We use your personal data to:
• Provide and manage service visits
• Process payments
• Administer Service Plan subscriptions
• Send annual service reminder emails
• Respond to enquiries
• Maintain service records
• Improve our services
• Comply with legal and accounting obligations
4. Lawful Basis for Processing
Under UK data protection law, we rely on:
• Contract – to provide services you request
• Legitimate interests – to send service reminders and maintain records
• Legal obligation – for tax and accounting compliance
• Consent – where required for marketing communications
You may withdraw consent for marketing at any time.
5. Marketing and Service Reminders
We send annual service reminder emails to customers.
Customers may opt in to receive marketing communications at the time of service and may opt out at any time by contacting us.
We do not send unsolicited marketing emails to individuals who have not engaged with our services.
6. Website Tracking and Cookies
We use:
• Google Analytics
• Google Ads tracking
These tools collect anonymised usage data including IP address, browser type and pages visited.
This helps us improve our website and advertising effectiveness.
For more information, see Google’s Privacy Policy.
You can control cookies via your browser settings.
7. How We Store Your Data
Customer data is stored securely on our local Access database system.
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.
No sensitive payment card data is stored within our internal systems.
8. Data Sharing
We may share personal data where necessary with:
• Our employed engineers
• Approved subcontractors
• Manufacturers (such as Saniflo) where relevant to warranty or technical matters
• Payment processors including Stripe and Takepayments
• Debt collection agencies where invoices remain unpaid
• Professional advisers or regulatory authorities where legally required
We do not sell personal data.
9. International Transfers
Some third-party providers (including Stripe and Google) may process data outside the UK.
Where this occurs, appropriate safeguards are in place to ensure data is protected in accordance with UK data protection law.
10. Data Retention
We retain service records and associated documentation while the pump system remains installed, or until removal is confirmed, unless deletion is requested.
Financial records are retained in accordance with UK tax and accounting requirements.
Subscription records are retained for as long as necessary to administer the Service Plan and meet legal obligations.
11. Your Rights
Under UK data protection law, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request erasure where appropriate
• Restrict or object to processing
• Data portability where applicable
• Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Website: https://ico.org.uk
To exercise your rights, contact:
info@pumpmaster.co.uk
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.