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Frequently Asked Questions



Welcome to PumpMaster’s FAQ Section: Your Hub for Clear Answers and Expert Insights on Saniflo Systems. Navigate with Confidence and Empower Your Sanitation Solutions.

What is the lifetime of a Saniflo macerator?

The lifetime of a Saniflo system typically ranges from 10 to 15 years. Here are key factors to ensure its longevity:

  • Proper Installation: Ensure the system is installed correctly by a professional.
  • Regular Maintenance: Perform annual cleaning and descaling.
  • Water Quality Considerations: Replace the pressure switch membrane based on your area’s water quality.

By following these practices, you can maximize the lifespan of your Saniflo system.


It is possible to conceal the product. When doing so, you must bear in mind that access may be needed for future maintenance.

Any boxing should be easily removable. Thought should also be given to the isolation of the water going to the toilet. A local isolation valve should be fitted to ensure the toilet can be moved when needed.

Can I flush wet wipes into the product?

No, even if the packaging claims they are “flushable.”

How long does a Saniflo macerator run when the toilet is flushed?

The flush discharge generally triggers 2 to 3 cycles lasting 1 to 2 seconds each.

Are Saniflo macerators noisy?

The Saniflo macerator operates at a noise level comparable to that of a standard toilet flush. The decibel output may vary depending on factors such as the specific product and surrounding conditions, such as the presence of tiles, room size, and shape. The latest silence range reduces sound emissions by 10dB compared to its predecessor.

To optimise sound control, it is essential to adhere to the installation guidelines. This includes preventing direct contact between the macerator and the wall, utilising anti-vibration pads beneath the tank, and installing piping at recommended intervals. Additionally, users have the option to enhance soundproofing by incorporating a layer of sound insulation between the macerator and the floor and/or wall.

What is the warranty period?

All Saniflo products come with a 2-year warranty. If you have purchased a product from the “UP” range and registered it online, you will have activated a further 3-years warranty.

Can the warranty be voided?

The warranty can be voided if the product has not been installed in accordance with the manufacturers guidelines.

Flushing items other than human waste and toilet paper can damage the product and will also invalidate the warranty.

Failure to maintain the product will also void the warranty. Measures must be taken to tackle potential problems with limescale. Saniflo produce a special formulated de-scaler/cleanser for this purpose.

Where can I find the manual for a Saniflo product?

You can find the manuals for your Saniflo unit directly on our website in the Product section.

What precautions should I take during winter to prevent Saniflo issues?

Winterize your Saniflo by insulating pipes, maintaining a steady temperature, and clearing drains for uninterrupted flow. Follow pumpmaster guidelines to prevent freezing and potential damage.

What types of pipework are suitable for Saniflo units?

Opt for copper or rigid solvent weld plastic for discharge pipework. Avoid ‘pushfit’ and maintain a 1% fall on horizontal runs for optimal functioning. Check out Saniflos 10 golden rules.

Can’t find your question in the FAQs? Feel free to reach out to our dedicated team for any additional questions or to schedule a service appointment. We’re here to ensure your Saniflo experience is smooth and worry-free. Please call us today!

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